If you have questions about our products, shipping times and order status, or cancelling an order and receiving a refund, please browse our extensive FAQ sheet or email us below.
Frequently Asked Questions
Please email Customer Support at: support@soulpilgrim.com and we will do our best to get back to you within 24 hours! (This is the fastest way to get in touch with us). You can also message us through our Facebook page.
Shipping and handling is a flat rate of $5.95 for all orders within the continental U.S. under $50 and completely FREE for all orders over $50. We also ship to Australia and the European Union which costs $6.95 for orders under $59.99. Please remember you are 100% responsible for any duties or taxes if you are ordering outside of the USA.
Most of our products ship within 7-14 days via UPS or USPS with a tracking number. We will send out tracking information to you as soon as your package ships!
We will replace your order free of charge if it is damaged. If this situation occurs, simply contact customer support via email at support@soulpilgrim.com For our complete return policy, please visit the link at the bottom of this page.
Yes, if for whatever reason you wish to cancel your order please email support@soulpilgrim.com Orders can generally only be canceled within 24 hours of being placed.
Soul Pilgrim 3022 Morgan's Point Road #163 Mount Pleasant, SC 29407
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